Global Service Desk

Mecronics Info Tech offers a brief, beginner-friendly course that teaches professional communication and customer relationship skills over the course of two months of blended virtual learning. This course is free of charge for qualified students and is available to students across India.

BENEFITS

Align your business practises with international norms to provide your clients with dependable, superior service and support.
Recognize the advantages of using a service catalogue for responsibility ownership and take advantage of them.
Implementing customer surveys, service level agreements, and operational level agreements will help to promote a culture of continuous service improvement.
Using the appropriate metrics to evaluate Service Desk performance will help higher management receive more insightful information.

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1Course content

The Service Desk
The Service Desk and Support Analyst
Best Practices
Policies and Legislation
Service Commitments and Ethics
Service Attitude
Teamwork
Business Relationships
Positive Approach and Attitude
Process Management
Incident Management
Incident & Service Request Recording
Request Fulfilment
Escalation
Status Updates
Problem Management
IT Change Management
Service Level Management
Service Catalog
Service Delivery Models
Knowledge Management
Information Security Management
IT Service Continuity Management
Quality Management
Customer Satisfaction Surveys
Service Desk Metrics and Statistics

Benefits of learning Global Service Desk at Solve Tech Training Institute

Our experienced professionals are instructing this course.
Solve Tech provides you the facility to schedule the classes according to your availability.
Following each session, you'll receive the course material for your own future reference.
You will receive an internationally recognised certification after completing the course.