Global Service Desk

Global Service Desk

Mecronics Info Tech offers a brief, beginner-friendly course that teaches professional communication and customer relationship skills over the course of two months of blended virtual learning. This course is free of charge for qualified students and is available to students across India.

  • Align your business practises with international norms to provide your clients with dependable, superior service and support.
  • Recognize the advantages of using a service catalogue for responsibility ownership and take advantage of them.
  • Implementing customer surveys, service level agreements, and operational level agreements will help to promote a culture of continuous service improvement.
  • Using the appropriate metrics to evaluate Service Desk performance will help higher management receive more insightful information.

1Course content
  • The Service Desk
  • The Service Desk and Support Analyst
  • Best Practices
  • Policies and Legislation
  • Service Commitments and Ethics
  • Service Attitude
  • Teamwork
  • Business Relationships
  • Positive Approach and Attitude
  • Process Management
  • Incident Management
  • Incident & Service Request Recording
  • Request Fulfilment
  • Escalation
  • Status Updates
  • Problem Management
  • IT Change Management
  • Service Level Management
  • Service Catalog
  • Service Delivery Models
  • Knowledge Management
  • Information Security Management
  • IT Service Continuity Management
  • Quality Management
  • Customer Satisfaction Surveys
  • Service Desk Metrics and Statistics

Benefits of learning Global Service Desk at Solve Tech Training Institute

  • Our experienced professionals are instructing this course.
  • Solve Tech provides you the facility to schedule the classes according to your availability.
  • Following each session, you'll receive the course material for your own future reference.
  • You will receive an internationally recognised certification after completing the course.


Focused Training
Placement Assistance
Lab Support
Expert Trainers

Flexible Timing
Interview Prepration
Hands on Training
Affordable Course Fee